Royal Oak Capital (Royal Oak) is committed to ensuring the confidentiality and security of individuals’ personal information.
In handling this information, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (which can be found at www.oaic.gov.au).
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with the Privacy Policy and any other arrangements that apply between us.
If an individual emails Royal Oak or provides information in hard copy, the document may contain personal information about that individual. Royal Oak is committed to not use or disclose personal information that it has collected, other than in the manner defined within the Australian Privacy Principles. The information will be treated in accordance with the Company’s general personal information management practices, and we will not use or disclose personal information other than for the purpose for which it was collected or any reasonable secondary purpose.
While reasonable steps are taken to protect all the personal information in our possession that we have collected via the website or via email, Royal Oak cannot guarantee the security of all data submitted to us over the internet.
It is important that Royal Oak maintains contact with all its stakeholders. That contact may involve the sending of marketing material through the post or by email to existing and potential customers or investors who will always have the opportunity to decline to receive further marketing material. If such a request is received by Royal Oak, or if a request is received to access or correct personal information, we will update records appropriately, within a reasonable time.
Royal Oak has developed a Privacy Policy which summarises Royal Oak’s approach to privacy and how it collects, uses, and protects Personal information.
If you would like more information about how Royal Oak handles your information, please view our Privacy Policy.
For further information, enquiries, or complaints please contact:
Head of Legal and Compliance
Royal Oak Asset Management Pty Ltd
Unit 15B, 531 Hay Street
Subiaco, WA 6000
ph. +618 62801130
admin@royal-oak.pure-digital.com.au
Your privacy is important to Royal Oak Capital Pty Ltd and its related entities (“Royal Oak”). Royal Oak respects and upholds the confidentiality of information and the privacy of individuals. Royal Oak is committed to ensuring the privacy of personal information provided to us.
This statement summarises Royal Oak’s policies regarding the collection, storage, use and disclosure of personal information, including sensitive information, that may be collected for one or more of the functions or activities of our core business or submitted to us through any of Royal Oak’s websites or via any other means of collection. The Privacy Policy applies to related bodies corporate within the Royal Oak group of companies and their employees, and to outsource service providers which collect personal information on behalf of those bodies corporate.
In the Privacy Policy and this statement, ‘us’, ‘we, and ‘our’ means Royal Oak.
Our privacy policy is available on our website and to anyone who asks for it free of charge.
1. Australian Law
We are bound by the Privacy Act 1988 (Cth) and guided by the Australian Privacy Principles. Unless we have your direct permission to do otherwise, we will only collect and use your personal information as set out in this Privacy Policy.
2. Personal Information
The personal information Royal Oak collects and stores may differ for investors, customers, service providers and prospective employees, but will usually include your name, current addresses, age or age group, bank account numbers or other financial statements or ancillary information (including tax file numbers), information about previous transactions and dealings you have had with us, email address, telephone/mobile phone number, fax number and personal correspondence, which includes emails.
If you apply for, or we consider you for a possible employment position with us, we may also collect information about your qualifications, skills, experience, and character and conduct screening checks (including reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks).
When lending to borrowers, Royal Oak may collect tax returns or financial position statements which contain personal information.
Royal Oak may also collect personal information from you in relation to details of the products and services we have provided to you, or that you have enquired about, including additional information necessary to deliver those products and services and respond to your enquiries.
3. Why do we collect, use and disclose personal information?
Royal Oak offers various investment products and services to our investors and also strives to meet the needs of prospective investors and clients with product information and services.
To do this effectively, we need to collect certain personal information.
It may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns, or to improve our products or service.
We may hold personal information for one or more of the following primary purposes:
- internal accounting and administration;
- to supply you with information about your investment accounts with Royal Oak including regular statements;
- to respond to inquiries;
- enhancing investor relations and investment opportunities;
- in relation to prospective employees, to use and disclose your personal information to assess your application, conduct screening checks and consider and contact other persons about you;
- in relation to the representatives of prospective borrowers who provide us with personal guarantees, to use and disclose your personal information to assess the viability of a proposed investment, conduct bankruptcy and credit checks and make related enquiries;
- to inform you about updates or changes to the product or service you have acquired;
- to provide information about us and our investment opportunities; and
- to analyse our website usage and to help us improve the structure, layout, and usability of our websites and to enable you to participate in any interactive features of those websites.
Your personal information will not necessarily be made available to all our staff. Access to your information will generally be restricted to those staff who require the information for the purposes set out above.
Occasionally we require organisations outside Royal Oak to provide a service for purposes which are necessary for us to conduct the functions or activities of our core business. We will take such steps as are reasonable in the circumstances to ensure these organisations both inside and outside of Australia deal with personal information according to this policy and do not breach the Australian Privacy Principles in relation to the information.
4. The personal information we collect from you
Some personal information we collect from you requires your consent, for example, opening an account or issuing investment products to you. We may from time to time use certain personal information as part of improved investor relations or for marketing purposes that we think will be useful to you. Our marketing communications will provide you with details of how to opt-out.
Certain ‘sensitive information’ is afforded higher protection in the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Sensitive information includes, for example, information or an opinion about an individual’s racial or ethnic origin, membership of a political association, religious beliefs or affiliations and philosophical beliefs. Sensitive information is subject to greater restrictions in that it may only be collected with your consent, it must not be used or disclosed for a secondary purpose unless the secondary purpose is directly related to the primary purpose of collection and such use is within your reasonable expectation. Further, sensitive information cannot be used for the secondary purpose of direct marketing.
5. What if you don’t provide some information to us?
The advice we give you about your financial affairs is wholly based on the information you provide us. If you do not provide us with some or all of the relevant information that we ask for, we may not be able to advise or assist you.
6. Consent
By communicating, investing, or dealing with Royal Oak, including by submitting information through our website, you consent to the information you provide being collected, stored, used and disclosed by us in accordance with our privacy policy.
7. Websites
- The type of information collected when you visit a Royal Oak website includes your IP address, the date and time of your visit, the pages accessed and the documents retrieved (although this information about your activity on our websites is not used to identify you personally, unless required by law) and the type of browser used.
- When you visit a Royal Oak website, our server may attach a small data file known as a “cookie” to your hard drive. This enables us to analyse usage patterns on our websites to tailor it to our users’ needs. The cookies used on our site only identify your computer to our servers when you visit our website and are not linked to individuals unless required by law. Most web browsers are set to accept cookies. If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer’s hard drive by adjusting your internet browser.
- Royal Oak’s websites may contain links to other websites that are not owned by Royal Oak. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or right sin those linked websites. Our privacy policy does not extend to your use of these sites, and you should refer to the respective privacy policies of such websites.
8. Compelled Disclosure
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
9. Secondary Purpose
Royal Oak may lawfully disclose your personal information for purposes other than the purpose for which it was collected (secondary purpose) in certain circumstances, including where you would reasonably expect us to disclose the information for that purpose. We can (and you authorise us to) disclose any information about you as we, in our sole discretion, reasonably believe necessary or as otherwise permitted under the Privacy Act 1988 (Cth), including:
- when disclosure is required or authorised by or under an Australian law or a court or tribunal order;
- to lessen or prevent serious threat to your health and safety or to public health or safety;
- to take appropriate action where we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our business functions or activities has been, is being, or may be engaged in;
- to assist another entity, body, or person to locate a person who has been reported as missing:
- for the establishment, exercise or defence of a legal or equitable claim;
- for the purposes of a confidential alternative dispute resolution process;
- for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
Royal Oak does not sell personal information.
10. Security of your personal information
You may have contact with us personally, by telephone, mail, over the internet or other electronic medium. We may hold your personal information in either electronic or hard copy form. We take such steps as are reasonable in the circumstances to keep your personal information secure in a combination of secure computer storage, hard copy files and other records to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, we cannot guarantee the security of your personal information.
11. Accuracy and access of your personal information
You have the right to access the personal information you have provided to us. If you require details of your personal information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. We will take such steps as are reasonable in the circumstances to give access in a way that meets the needs of both Royal Oak and the individual.
Royal Oak is committed to ensuring the continued accuracy of all personal information held by us. If we are satisfied, having regard to the purposes for which your information is held it is inaccurate, out of date, incomplete, irrelevant or misleading, or you request us to correct that information then we will promptly correct it and notify any related bodies corporate of the corrections.
When your personal information is no longer needed by us we will remove any personal identifiers or we will ensure the secure destruction of the records.
As far as permissible under law, Royal Oak accepts no responsibility for the unauthorised access of personal information it holds.
12. Changes to our privacy statement
From time to time, it may be necessary for us to review and revise this privacy statement. We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version on Royal Oak’s websites. We encourage you to check our websites periodically to ensure that you are aware of our current Privacy Policy.
13. How to contact us if you have a problem or complaint
If you have any queries in relation to this policy, or to make a request to access or correct your personal information or to make a complaint in relation to our handling of your personal information, please contact:
Royal Oak Asset Management Pty Ltd
15B, 531 Hay Street,
Subiaco WA 3000
P + 61 8 6280 1130
admin@royal-oak.pure-digital.com.au